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Terms Conditions That Cover Your novu77 Account

These Terms & Conditions set out what you agree to when you open and use a novu77 account, including how deposits via DANA, OVO, and GoPay are handled and what happens when you request a withdrawal.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsGoverns withdrawal requestsSubject to local law and eligible regionsUpdated terms take effect on publication

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What These Terms Actually Cover

novu77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you confirm that you have read and accepted every clause in these Terms & Conditions. The agreement covers how your account is opened and verified, how funds move in and out through wallets like DANA, OVO, and GoPay, and what conduct is

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permitted while using the lobby. You are responsible for keeping your login credentials private — any activity on your account is treated as authorised unless you notify us otherwise in writing. We may suspend or close an account where there is evidence of policy breach, fraudulent
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activity, or misuse of the payment system. Changes to these Terms will be published on this page; continuing to use the account after a change is posted means you accept the revised version. Where a conflict exists between a promotional condition and these core Terms, the
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core Terms take precedence. Availability of our services depends on local law, and you confirm you are accessing from a region where use is permitted. Any disputes arising under these Terms are handled through the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE APPLY THIS

How novu77 Handles Your Account Under These Terms

These Terms are not a formality — they define the practical rules behind every action on your account, from the moment a DANA deposit is confirmed to the point a withdrawal clears. Here is how we put each key area into practice.

Account Verification When you register, you complete an identity check before withdrawals are enabled. This step protects your account balance and ensures the wallet you link — DANA, OVO, or GoPay — belongs to you.

Data Handling We collect only the data needed to operate your account and process payments. Your wallet details are used solely for transaction routing and are not shared with third parties outside of payment processing.

Term Changes and Notification Any revision to these Terms is published on this page with the update date clearly shown. We do not apply changes retroactively to completed transactions — only to activity after the revised Terms go live.

Requesting a Terms Clarification If you want a specific clause explained or need a record of the Terms version that applied to a past transaction, contact us via live chat or email with your account ID and the date of the transaction in question.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you believe your account has been affected by an error in how the Terms were applied, contact our support team directly. We handle Terms-related queries through live chat, email, and in-app messaging — each routed to the same team, so pick whichever is fastest for you.

Live Chat Start a live chat session from your account dashboard. Queries about specific clauses, account holds, or payment disputes are handled here with a written record attached to your account.

Email Support Send a detailed message to our support email for Terms-related issues. Include your account ID and the clause or transaction in question so the team can respond with the relevant policy detail.

In-App Messaging Open the help menu inside the novu77 app on Android or iOS. Tap 'Terms & Account Query' to send a message directly to the compliance-aware support queue — responses appear in the same thread.

Common Questions About Our Terms & Conditions

These are the questions we receive most often when players in Surabaya and across Indonesia review the Terms before or after opening an account. Each answer reflects the current version of the Terms as published on this page.

Yes. Completing the account registration process means you have read and accepted these Terms. You cannot use the lobby, deposit via DANA or OVO, or request a withdrawal without accepting them.

We publish the revised Terms on this page and show the update date. If you continue to use your account after the update, that counts as acceptance of the new version. We do not change Terms retroactively.

Yes. We reserve the right to suspend or close an account where there is a clear breach of these Terms, including fraudulent payment activity or misuse of the DANA, OVO, or GoPay deposit process.

The Terms in effect on the date of the transaction apply to that transaction. Contact us via email with your account ID and transaction date and we can confirm which version was active at that time.

Promotions carry their own conditions published alongside each offer. Where a promotional condition conflicts with these core Terms & Conditions, the core Terms take precedence in every case.

Open a live chat or send an email with your account ID, the relevant clause, and what you believe was applied incorrectly. Our team reviews the account record and responds with the applicable policy detail.

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