Reference

How novu77 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you use novu77, how we use it, and how you can control it. Availability of our services depends on local law and eligible regions, and this policy applies where access is permitted.

Account data protectedDANA, OVO, GoPay wallet data handled carefullyYour right to access or delete dataNo third-party sale of your informationContact us anytime to request changes

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What Information We Collect and Why

novu77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with novu77, we collect the details you provide during registration — your name, email address, and the mobile number linked to your account. If you connect a local e-wallet such as DANA, OVO, or GoPay for deposits or withdrawals, we record

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the wallet identifier and transaction reference so we can verify payments and resolve any disputes. We also collect device data automatically: your IP address, browser type, and session timestamps. This helps us detect unusual login attempts and keep your account secure. Cookies are used to remember
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your session state and your language preference — you can manage cookie settings through your browser at any time. We do not store your full DANA, OVO, or GoPay PIN or password; those stay inside your wallet app. Data collected through payment transactions is retained only
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as long as financial record-keeping obligations and dispute resolution windows require. You may request a copy of the personal data we hold, or ask us to correct inaccurate details, by contacting our support team through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

We take a practical, no-guesswork approach to data security. Your account is protected by a one-time PIN sent to your registered mobile number every time you log in from an unrecognised device. Data in transit between your browser or app and our servers is encrypted. Below are the four areas we focus on most.

Cookie Controls

We use session and preference cookies only. You can clear or block them through your browser settings without losing your account data or wallet links.

Account Security

Login from a new device triggers an OTP verification to your registered number. We never ask for your DANA, OVO or GoPay PIN through any channel.

Data Retention

We keep transaction records for the period required by applicable financial regulations. Account data not tied to active transactions can be deleted on your request.

Third-Party Sharing

We share data with payment processors like DANA, OVO and GoPay only to complete your transaction. We do not sell your personal information to advertisers or data brokers.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how we handle your data, want to update your details, or need to request deletion of your account information, our support team is here to help. Reach out through live chat, email, or our in-app message channel and we'll respond as quickly as we can.

Live Chat Start a live chat session directly from your novu77 account page. Describe your data request clearly and our team will confirm receipt and next steps.

Email Support Send your privacy request to our support email. Include your registered account name and the specific data action you need — access, correction or deletion.

In-App Messaging Use the message icon inside your novu77 account on mobile. This channel is the quickest path for wallet-linked data queries involving DANA, OVO or GoPay.

Common Questions About Your Data and Rights

Below are the questions we get most often about privacy, data access and how your wallet information is handled on novu77. If your question isn't here, contact us through live chat or email.

We collect your name, email address, mobile number and device details at registration. If you add DANA, OVO or GoPay, we also store the wallet identifier and transaction references.

Yes. Send a data access request through live chat or email with your registered account name. We'll compile and share your data in a readable format within a reasonable timeframe.

Contact support via live chat or the in-app message channel and request account deletion. We'll remove your personal data except records we're required to keep under financial regulations.

Only with the relevant payment processor to complete your transaction. We do not pass your wallet identifier to advertisers, analytics companies or any unrelated third party.

Every login from an unrecognised device requires OTP verification sent to your registered number. Data in transit is encrypted, and we never request your wallet PIN through any channel.

Transaction records are retained for the period required by applicable financial and regulatory rules. Non-transactional account data can be deleted earlier if you submit a valid deletion request.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ AccountRegister

How novu77 Handles Your Personal Information

Data Handling, Security and Your Account Rights

Cookie Controls

Account Security

Data Retention

Third-Party Sharing

How to Reach Us About Your Data

Common Questions About Your Data and Rights

01 What personal data does novu77 collect when I open an account?

02 Can I request a copy of all the data novu77 holds about me?

03 How do I ask novu77 to delete my account and personal data?

04 Does novu77 share my DANA, OVO or GoPay wallet details with anyone?

05 How does novu77 keep my account secure from unauthorised access?

06 How long does novu77 keep my transaction and account data?

Privacy Policy

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