Reference

Your Rights and Our Obligations on novu77

These legal conditions set out what you agree to when you open an account on novu77 and what we commit to in return. Availability depends on local law and applies only where access is permitted in your region of Indonesia.

Account EligibilityData & PrivacyDANA · OVO · GoPay ContextJurisdiction NoticeContact Rights
novu77 Your Rights and Our Obligations on novu77
LEGAL CONTACT

Reach Us for Any Policy Question

If you have a question about your account data, want to request a copy of your stored information, or need clarification on any part of these legal conditions, our support team handles all of these through the channels below. Wallet-related queries — such as confirming which DANA or OVO details we hold — can be raised through live chat for the fastest response.

Team online

Live Chat

Raise data or account policy questions directly through the live chat window. Our team can confirm what account data we hold and explain any legal condition in plain terms.

Email Support

Send detailed data requests or formal policy queries by email. We aim to respond within the window required by our operational commitments and confirm receipt promptly.

Account Help Centre

The help section inside your account covers common legal questions — how to update wallet details, how to request data deletion, and how to close your account if needed.

HOW WE HANDLE IT

Data Practices You Can Actually Check

Transparency here is not a formality. Your account data sits behind encrypted storage, and access is restricted to the operational staff who need it to process your transactions or respond to your support request. Here is exactly how we approach each area.

Data Retention

We hold your account data for as long as your account is active, plus the retention period required by our operational obligations. You can request deletion once your account is closed.

Cookie Handling

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — DANA, OVO, or GoPay — across visits. No advertising trackers are placed without your consent.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we will freeze the account while we investigate.

Requesting Changes

To update stored wallet details or request a full copy of your data, contact support via live chat or email. We verify your identity before making any changes to wallet or personal records.

Common Legal Questions, Answered Plainly

These are the questions we get most often about account rights, data, and legal conditions. If yours is not here, live chat is the direct route to a specific answer.

They apply to anyone who opens an account on novu77 where access is permitted under local law. If your region restricts access, eligibility does not apply regardless of account creation.

Yes. Contact support via live chat or email, confirm your identity, and we will compile your stored account data — including transaction records and wallet details we hold — and send it to you.

Wallet account numbers are stored under encryption and accessed only by staff processing your withdrawal. We do not share these details with external parties outside of the payment transaction itself.

We retain necessary records for the period required by our operational obligations, then delete or anonymise the rest. You can request confirmation of deletion after the retention window closes.

We update terms when our services or obligations change and notify you by posting the revised version. Continuing to use your account after that point means you accept the updated conditions.

Access to novu77 depends on local law and eligible regions. If regulations in your region change, we may restrict or suspend access. Check the platform for the current eligibility status in your area.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.